Scale service quality without increasing cost and risk.
Interactive AR/XR guides turn your procedures into step-by-step 3D workflows. They shorten technician onboarding, standardize partner execution and reduce errors during installation and service of heat pumps, air conditioning units and boilers.
Where service and training break down at scale
As your product portfolio and partner network grow, keeping installations and service consistent in the field becomes increasingly difficult.
Growing product and system complexity
More models, variants and procedures dramatically increase training demands and the risk of errors during installation and service.
Expanding installer and service networks
Installation and service partners work with different experience levels and habits.
Ensuring uniform quality across regions is a constant challenge.
Rising cost of errors and rework
Each mistake during installation or misuse of equipment increases warranty exposure, adds truck rolls and impacts your brand perception.
Turning training into consistent execution in the field
Instead of static manuals, every worker is guided step by step directly on a 3D model of your equipment. Training and real‑world work follow the same, digitally controlled workflow.
- Interactive, faster onboardingAR / 3D modules replace paper manuals with “learning‑by‑doing”. Technicians train procedures safely and repeatedly on a virtual unit and reach independence 30–50% faster.
- Immersive standardization of qualityEvery technician follows the same approved workflow with visual checkpoints. Human error and differences between individual installers are significantly reduced.
- Gamified training for partnersInteractive 3D tutorials motivate partner technicians to repeat procedures, collect completed workflows and share best practices – without repeated on‑site trainings.
Step‑by‑step guides for installation and service
Technicians see exactly what to do, where and in which order – including visual checkpoints to verify every critical step.
A single source of truth
Updates to procedures are rolled‑out instantly across teams, partners and regions, so everyone follows the latest standard.
Primary value driver: technician and partner execution in the field
AR guides align installation, commissioning and service of your equipment – without requiring senior trainers to be physically present at every site.
Reduce training time
30–50% faster to competency
AR / 3D tutorials enable technicians to repeatedly train step‑by‑step procedures directly on a virtual model of your heat pump, AC unit or boiler, reducing time‑to‑competency.
Installation consistency
Standardized workflows
All partners are guided through the same, approved workflow with clear visual checkpoints. The quality of installations and service interventions becomes predictable and measurable.
Error reduction and warranty
Fewer errors and callbacks
Contextual AR guidance (what to do, where to do it, in which order) supports new technicians without constant supervision, reducing rework and warranty costs.
Secondary impact: reduced support and misuse costs
Digital 3D guides are not only for technicians. They also simplify life for end users and your customer support teams.
Manual people actually use
Interactive guides replace complex paper manuals – users see exactly what to press, configure or inspect on the unit during daily operation and basic maintenance.
🎧 Fewer tickets to support
Fewer calls about basic configuration, scheduling and simple maintenance. Support teams can focus on complex cases instead of repeating the same instructions.
😊 Higher satisfaction and NPS
Better first‑time‑right installations and easier operation lead to happier customers and a higher Net Promoter Score across your installed base.
Pilot project: test AR guides on one of your key models
Before standardizing procedures across your full portfolio, you can validate the impact on a single flagship heat pump, AC unit or boiler model.
- Workflow for end usersOne workflow with up to 15 steps and one AR / 3D model – for example for first‑time commissioning, basic setup or simple maintenance.
- Workflow for techniciansOne workflow with up to 15 steps and one AR / 3D model focused on installation or advanced service procedures.
- Trial periodThe AR guides run on the production server and are available to your technicians and selected partners for 2 months to collect feedback and measurable results.
Pilot for fast validation
Typical pilot price: 1,000 – 2,000 USD
Final pricing depends on scope and languages, but the pilot is designed as a fast, low‑risk way to demonstrate impact on installation quality and service performance.
✓ No special hardware – runs on standard iOS / Android devices.
✓ Rapid rollout into multiple languages and regions.
✓ Instant workflow updates across teams, partners and end users.
Summary of benefits
Scale service quality without scaling training overhead
Unified, visual procedures across partners, regions and experience levels.
Measurable impact on error rates, time‑to‑competency and customer satisfaction.
One digital workflow for installation, commissioning and service of each model.