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FAQs

We listed up below the most frequently asked questions regarding our product and service. If you cannot find the answers you are looking for, please write us directly.

What do you want to know about?

Q.

Is there a free (trial) version of Misterine Studio?

A. Yes, we have a free version of Misterine Studio. Please complete the user registration at https://public.misterine.com first. You will receive an email from us shortly – download link for Misterine Studio is in the email.
Q.

What are the differences between free version and licensed version of Misterine Studio?

A. Free version allows you only to privately publish 1 process through your computer, or to publicly publish unlimited number of processes to our public server. If you want to have your own private server, license is required. We have license plans both for business and academic – please contact us for further information.
Q.

Can Misterine create AR contents on my behalf?

A. Yes, we can. If you have a 3D model, we can create AR contents for you in a few days. If you do not have a 3D model, we will also need to create necessary 3D models, which will require additional days. Please contact us for more information.
Q.

Where can I learn how to use Misterine Studio?

A. Please visit our tutorial page at https://misterine.com/tutorial-videos.
Q.

Is it possible to take online tutorial course for Misterine Studio?

A. Yes, it is possible. If you are interested in, please contact us for tutorial fees.
Q.

Is Misterine Studio an online tool?

A. No, Misterine Studio is a desktop application for Windows. We will not upload your work online mainly for security reasons.
Q.

Which languages does the Misterine Studio support?

A. Misterine Studio is available in English, Japanese and Czech. We are planning to add other languages in the future according to the needs.
Q.

Does Misterine Studio support both Windows and Mac?

A. Misterine Studio is available only in Windows.
Q.

What format of 3D models can I import to Misterine Studio?

A. You can import the following format of 3D models: .3d, .3ds, .3mf, .ac, .ac3d, .acc, .amf, .ase, .ask, .assbin, .b3d, .blend, .bvh, .cob, .csm, .dae, .dxf, .enff, .fbx, .glb, .gltf, .hmp, .ifc, .ifczip, .irr, .irrmesh, .lwo, .lws, .lxo, .md2, .md3, .md5anim, .md5camera, .md5mesh, .mdc, .mdl, .mesh, .mesh.xml, .mot, .ms3d, .ndo, .nff, .obj, .off, .ogex, .pk3, .ply, .pmx, .prj, .q3o, .q3s, .raw, .scn, .sib, .smd, .stl, .ter, .uc, .vta, .x, .x3d, .x3db, .xgl, .xml, .zgl
Q.

Can I create 3D models in Misterine Studio?

A. No, you cannot create 3D models in Misterine Studio. Please create a 3D model in another software and import it. Some of the frequently-used tools (drivers, etc.) and pictograms (arrows, etc.) are already installed in Misterine Studio.
Q.

Can I export 3D models from Misterine Studio?

A. No, it is not possible to export 3D models from Misterine Studio.
Q.

Can I use my own server instead of the cloud server?

A. Yes, you can. We have a license plan for on-premises server. Please contact us for more information on server specification.
Q.

Where can I log in to my server space?

A. If you are registered on our public server, you can log in at https://public.arforall.net/. If you have your own server with license, you can log in at https://XXX.arforall.net (XXX: your space name).
Q.

How can I download the QR code of AR content I created?

A. Please login to the server space where you have published your AR content and go to the “Process Browser” tab to view the detail page of your AR content. The QR code and its download button are on the detail page.
Q.

Is there a free demo of the Misterine App that I can play?

A. Yes, you can download the Misterine App from App Store or Google Play. Our app is completely free to use, and we have many AR demos at https://misterine.com/ar-demos for you.
Q.

Which device models are compatible with the Misterine App?

A. Misterine App is available both for iOS and Android devices which support AR. AR-supported devices are 5th generation or later for iOS, and the Android devices listed on the Google’s website (https://developers.google.com/ar/devices) .
Q.

Which languages does the Misterine App support?

A. Misterine App is available in English, Japanese, Chinese, Russian and Czech. We are planning to add other languages in the future according to the needs.
Q.

Can I use the Misterine App offline?

A. Yes, you can. Basically, AR contents are downloaded in the Misterine App before the playback. Once the contents are downloaded, there is no need for the device to be online to play the same contents.
Q.

AR playback seems to be lagging. How can I improve the rendering?

A. If your AR playback is lagging, close the other apps you are using or turn off “Shadows” in the Misterine App settings. If this does not improve the situation, try changing “Graphics” to low to speed up rendering.
Q.

What are the advantages of AR compared to videos and 3D manuals?

A. Compared to YouTube videos and 3D manuals, AR provides a more realistic, immersive and comfortable user experience. There is no need to find a playback position or prepare a special device. You can also observe AR objects from all angles and overlay AR objects on the actual machine.
Misterine AR platform allows you to create AR contents quickly at an affordable price. AR content can also be converted to VR or compatible with smart glasses. For more information, please contact marketing@misterine.com.
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